Frequently Asked Questions
Everything you need to know about shopping with Gold Palace.
What materials are used in Gold Palace jewelry?
We specialize in premium materials, including 14K and 18K solid gold, vermeil, and ethically sourced gemstones. Each piece is hallmarked for authenticity and quality assurance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization.
How should I care for my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft cloth and avoiding contact with harsh chemicals, perfumes, or salt water. Store each piece separately to prevent scratching.
Do you offer a warranty on your products?
Yes, every Gold Palace purchase comes with a 12-month limited warranty that covers manufacturing defects. This does not include normal wear and tear or accidental damage.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.